Southwest Airlines Nightmare Continues

Early Wednesday morning, Flightaware.com was showing almost 2500 Southwest Airlines flights canceled. That leaves thousands of passengers still stuck at airports around the country.

All other domestic airlines now have their schedules back on track since the last weekend’s bad weather. But not Southwest. The airline continues to suffer from staffing problems, software and technology failures, and other challenges.

Southwest Airlines CEO Bob Jordan offered apologies. ( See below). And the airline is offering to cover the costs of hotels, car rentals, and tickets on other airlines in an effort to help out inconvenienced passengers.

If your plans have been ruined, here’s a link to begin filing for that reimbursement. Also be sure to check your credit card for any travel delay benefits it may offer.

The Department of Transportation has vowed to investigate.

But that isn’t really doing much right now to fix the problems and headaches this meltdown has caused. Nor will it make up for ruined holidays and family gatherings, and missed meetings, weddings, funerals, and other important events people were trying to get to.

On the heels of wide-scale disruptions, we're working diligently to Safely recover our operation & accommodate displaced Customers & Crews. We know this is unacceptable & sincerely apologize. If your travel was impacted, explore self-service options here: https://t.co/B6L8HR9Yqc pic.twitter.com/mLWndYMned

— Southwest Airlines (@SouthwestAir) December 28, 2022

Not only are Southwest Airlines passengers still stuck at airports all over the country, baggage is pilling up in bag claims. And many people won’t get flights home until after January 1.

This is the Southwest Airlines baggage claim at ⁦@FlyTPA⁩. There’s well over 1,000 bags stacked here. People searching through bag tags here say they haven’t seen their luggage in days ⁦@BN9⁩ pic.twitter.com/lvpPeINugZ

— Angie Angers (@angie_angers) December 27, 2022

Sacramento Airport this evening = #Southwest oversold amount of canceled flights is insane. #Airport pic.twitter.com/6044bXDynG

— Thomas Kellogg (@oldnickels) December 28, 2022

Southwest Airlines is the focus of passenger anger after canceling thousands of flights and leaving people stranded. @SecretaryPete joined @JudyWoodruff to discuss how the Department of Transportation will hold Southwest accountable.https://t.co/TArbsnQNEM

— PBS NewsHour (@NewsHour) December 28, 2022

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* This article was originally published here