Skift Loyalty and Subscription Summit Video: What Engagement Tells Us About Loyalty

Skift Take: In this Skift Loyalty and Subscription Summit video, Chris Anderson, Professor at Cornell University, and Geoffrey Ryskamp, Global Head of Hospitality, Travel & Leisure at Medallia, discuss findings from new research and offer tips on how to leverage post-stay engagement as part of the customer retention cycle.

—

Read the Complete Story On Skift

* This article was originally published here