The Diminishing Role of Credit Card Loyalty in a Post-Pandemic World

Pexels  / Pixabay

Airlines and hotels risk driving customers away if they go too far with devaluing their loyalty points. Pexels / Pixabay



Skift Take: There may be momentum behind the travel industry's recovery, but plenty of uncertainty is still ahead. Now is not the time to drive customers away with sneaky, overnight devaluing of loyalty points.

— Cameron Sperance

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* This article was originally published here

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